Terms of Service

These terms are the agreement between Vanerps BV (“we”, “us”) and the business that opens a Tablorix account (“you”, “your”). By creating an account you accept them.

Tablorix is for businesses. It is not offered to consumers, and we assume throughout that you are contracting in the course of your trade or profession.

Two related documents form part of this agreement: the Privacy Policy and the Data Processing Agreement. Where the Data Processing Agreement covers the same ground as these terms, it wins.

1. What the service is

Tablorix is table-booking software. You get a dashboard to manage your availability, tables and reservations, and a booking widget you can embed on your own website so your guests can reserve a table.

We provide software. We do not operate your restaurant, take your reservations for you, or contract with your guests. Your relationship with your guests is yours.

2. Your account

You create an organisation, which can hold one or more venues. You invite the people who work with you and decide what each of them may do.

You are responsible for everything done under your account:

• Keep your credentials secret and do not share a login. If you need to give someone access, invite them — that is what the invitation system is for.
• Make sure the people you invite are entitled to see the data they will see.
• Tell us promptly if you think an account has been compromised.

You must give us accurate account and billing information and keep it current.

When you create an organisation we record which version of these documents you accepted, and when, together with who accepted them on the organisation’s behalf. That record is yours to see from the billing page and is included in your data export.

3. Fees

Free early access

We are launching in free early access. While it lasts, the product is free and no card is needed.

Early access is not permanent. We will give you at least 30 days’ notice by email before charging begins, and you will start a free trial at that point rather than being billed immediately. If you would rather not continue, cancel before the trial ends and you owe nothing.

Paid plans, once they start

Plans are €49 per month, or €39 per month billed annually. Both include every feature; they differ only in billing cadence. Prices exclude VAT, which is added where applicable.

• Trial. A new organisation starts with a free trial and no card.
• Renewal. Subscriptions renew automatically at the end of each period until cancelled. Payment is collected by Mollie against the mandate you set up at checkout.
• Upgrading to a longer interval takes effect immediately, and the unused value of your current period is deducted from the first payment for the new plan.
• Downgrading, or switching to an equal or shorter interval, takes effect at the end of the period you have already paid for. Nothing is charged at the time, and you keep what you paid for until then.
• Cancelling keeps your access until the end of the period you have paid for. We do not refund part-used periods.
• Changing prices. We may change prices with at least 30 days’ notice by email, effective at your next renewal. If you do not accept, cancel before it takes effect.

If a payment fails

A failed renewal puts your account past due and starts a grace period. You keep full access during the grace period, with a warning in the dashboard.

If it is still unpaid when the grace period ends, the account becomes restricted:

• staff can no longer create or change bookings;
• your booking widget stops accepting new bookings, and your public availability stops being offered.

Three things deliberately keep working while an account is restricted: you can still read all of your data, you can still delete it, and your guests can still cancel a booking or confirm their attendance. A billing dispute between you and us must never trap a guest in a reservation they cannot get out of.

Paying what is owed lifts the restriction.

If a payment is charged back or fully refunded, we treat it as a failed payment and the same sequence applies.

4. How you may use it

Use the service lawfully and for running your own venues. Do not:

• resell, sublicense or offer the service to third parties as your own, without our written agreement;
• upload unlawful content, or content you have no right to upload;
• probe, scan or attack the service, circumvent its access controls, or try to reach another customer’s data;
• place an automated load on it that is out of proportion to normal use, or scrape it;
• copy, decompile or reverse-engineer the software, except where the law says you may regardless of what a contract says.

Your guests’ data is yours to look after. Use it to run reservations at your venue, and do not put it to purposes your guests would not expect — sending marketing to people who never agreed to it, in particular. See clause 6.

5. Importing from another booking platform

Tablorix can import your bookings and venue setup from a platform you are leaving. It matters to us that this is done cleanly, so:

• You confirm you are entitled to export the data you import, and that doing so does not breach your contract with that platform. You are the party to that contract; we are not, and we cannot assess it for you.
• You run the import yourself. We will help you understand it, walk through it on a call and fix our own software — but we will never run it on your behalf or with your credentials for another platform. Several platform contracts forbid a third party acting for you, and we will not put you in breach of yours.
• We never ask for, and do not want, your login to another platform. Do not send it to us.
• The import is provided as-is. Data arrives as the other platform gives it to us. Some things do not survive a migration — original creation dates, guests with no contact details, and anything the source refuses to release. We document the known limitations in the product; check the result before you rely on it.
• Once imported, the data is yours and this agreement covers it like any other.

6. Data protection

For your account data, we are the controller — see the Privacy Policy.

For your guests’ data, you are the controller and we are your processor. The Data Processing Agreement sets out the terms, and it applies automatically from the moment you open an account. You do not need to sign anything separately.

In short: you decide what happens with your guests’ data, you are responsible for having a lawful basis and for telling your guests what you do with it, and we act only on your instructions.

7. Who owns what

We own the software. These terms give you a non-exclusive, non-transferable right to use it while your account is active, and nothing more.

You own your data — your venue configuration, your bookings, your guest records, everything you or your guests put in. We claim no ownership of it and will not use it to train anything or sell it to anyone. We use it to run the service for you, and to produce aggregated statistics that cannot identify you or any individual.

Feedback you send us, we may use freely to improve the product.

8. Availability

We work to keep Tablorix available and will give reasonable notice of planned maintenance where we can.

We do not offer a service level agreement or an uptime guarantee, and we would rather say so plainly than imply one we have not committed to. If that matters to you, talk to us before you rely on it.

We may change the product over time. We will not remove a feature you depend on without reasonable notice.

9. What we do not promise

The service is provided as is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the service will be uninterrupted or error-free, nor that it will suit a particular way of running a restaurant.

10. Liability

Nothing in these terms limits liability that cannot be limited by law. In particular, we do not exclude or limit our liability for fraud, wilful misconduct, gross negligence, death or personal injury, or for failure to perform an essential obligation of this agreement.

Subject to that, and to the extent the law allows:

• neither of us is liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of anticipated savings;
• our total liability arising out of this agreement in any twelve-month period is capped at the fees you paid us in the twelve months before the event giving rise to the claim. While you are in free early access and have paid nothing, that cap is €1,000 rather than zero.

You are liable for claims arising from your own content, from how you use your guests’ data, and from an import you were not entitled to make.

11. Confidentiality

Each of us will keep the other’s non-public information confidential and use it only for this agreement. This does not apply to information that is public through no fault of the recipient, was already known, is independently developed, or must be disclosed by law.

12. Term and ending it

This agreement runs for as long as your account is open.

You may cancel at any time, from the billing page. Access continues until the end of the period you have paid for.

We may suspend or terminate your account if you materially breach these terms and do not fix it within 14 days of us telling you in writing, or immediately where the breach is such that waiting is not reasonable — an attack on the service, or unlawful content. We may also terminate for convenience on 30 days’ notice, and will refund the unused part of any period you have paid for if we do.

Getting your data out

Before you leave, export what you need — we would rather you left with your data than argued about it afterwards. The export is on the dashboard, a ZIP archive of JSON files: a structured, commonly used, machine-readable format, and the format we provide it in.

After you delete an organisation, it is marked as deleted and hidden immediately, then permanently erased 30 days later. Until that point you can ask us to restore it. After it, we cannot: it is gone, including from the systems that back it up, on the schedule described in the Data Processing Agreement.

13. Changes to these terms

We may change these terms. If a change matters, we will tell account holders by email at least 30 days before it takes effect, and the version and date at the top of this page will change. Continuing to use the service after that means you accept the new version. If you do not, cancel before it takes effect.

14. Miscellaneous

• Assignment. You may not assign this agreement without our consent. We may assign it to a successor in connection with a merger or sale of the business, on notice to you.
• Subcontracting. We may use the service providers listed on the sub-processor page, and stay responsible for what they do.
• Severability. If a clause is unenforceable, the rest stands.
• No waiver. Not enforcing something once does not waive it.
• Entire agreement. These terms, the Privacy Policy and the Data Processing Agreement are the whole agreement between us on this subject.
• Force majeure. Neither of us is liable for a failure caused by something genuinely outside our control.

15. Law and courts

Belgian law governs this agreement, and the courts of Belgium with jurisdiction over our registered seat have exclusive jurisdiction — without prejudice to any mandatory rule that gives you the right to sue elsewhere.

16. Contact

Vanerps BV, Schepdaalstraat 46B, 1700 Dilbeek, Belgium — enterprise number 0688.906.668 (RPR Brussel), VAT BE0688906668.

General enquiries: contact@tablorix.be. Full identification details are on the Legal notice page.